Customer Service Consultant

Caliber Collision; Glenolden (Delaware County); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

Industry comparable pay (weekly)

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Glenolden is seeking a Customer Service Consultant to greet customers, assess needs and guide them through the repair process. You will coordinate with estimators, handle drop-offs, map/mark and photograph vehicles, arrange transportation and prepare paperwork to support timely repairs.

You will deliver world-class customer service while following Caliber’s SOPs, insurance partners and industry guidelines in a fast-paced environment.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for company insurance.

Responsibilities

• Greet customers in person or by phone and determine needs.
• Assist collision estimators by handling drop-offs and arranging transportation.
• Prepare paperwork and coordinate with customers, teammates and vendors.
• Communicate effectively to ensure smooth repairs and adherence to procedures.

Skills

Customer-facing experience

Sales experience

Driver's license

Job description

Service Center

Glenolden

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.