Client Advisor

Burberry; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Job summary

Burberry in Las Vegas seeks a Client Advisor to build relationships with new and existing clients, delivering a personalised, elevated luxury experience and driving commercial success. Reporting to store management, you will inspire clients through passion for the brand, fashion and styling, mastering product knowledge and client engagement while maintaining Burberry standards in front and back of house.

Active in daily operations, you will follow the client journey, schedule by-appointment

Qualifications

• Proven track record delivering sales and exceeding targets.
• Experience in clientelling.
• Strong interest in fashion, art, and culture.
• Solid product knowledge and understanding of store operations.
• Knowledge of competitor products.
• Team player with collaborative mindset.
• Fluent in local language; English proficiency desirable.
• Other language knowledge desirable.
• Confident, curious, conviction, and care in client interactions.
• Energetic, proactive, and self-motivated.
• Detail-oriented and creative with a passion for selling.
• Impeccable presentation and communication skills.
• Results-driven and commercially minded.
• Flexible, adaptable approach to work.

Responsibilities

• Meet and exceed individual and store sales KPIs.
• Inspire clients with storytelling and passion for the brand to create desire and loyalty.
• Provide luxury service with knowledge in product, fashion and styling.
• Follow the client journey from initial impression to closing the sale.
• Deliver after-sales service and conduct timely follow-ups.
• Assist with daily store operations, visual standards, inventory and stockroom maintenance as needed.
• Adhere to Burberry policies and visual guidelines.
• Foster teamwork and a positive work climate.
• Engage clients by building meaningful relationships and offering appointment-based service.
• Grow the client book by acquiring new luxury clients and maintaining regular contact.

Skills

Clienteling

Sales targets

Teamwork

Fashion knowledge

Product knowledge

Job description

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Department: RETAIL OFFLINE

Location: Las Vegas, Nevada (US-NV), US

INTRODUCTION

At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high‑performance culture that encourages creativity and collaboration, and enables colleagues to do their best work.

Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

MEASURES OF SUCCESS

Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

New client acquisition (conversion and retention)

Number of appointments held on a monthly basis

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.