Customer Service Consultant

Caliber Collision; Franklin (TN); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Overtime pay

Paid vacation & holidays

Career growth

Descrizione del lavoro

Caliber Collision in Franklin, TN is seeking a Customer Service Consultant to greet customers, determine needs, and provide guidance for repairs. You will support Estimators with drop-offs, vehicle mapping/marking, and photographing, while coordinating transportation and paperwork for delivery. Strong communication with customers and teammates ensures efficient repairs.

The role emphasizes adhering to SOPs and industry standards, with opportunities for growth within a production shop setting.

Competenze

• 2+ years of customer-facing experience; sales experience a plus.
• Valid driver’s license and be eligible for coverage under company insurance.
• Ability to perform physical activity and lift up to 50 lbs.

Mansioni

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for deliveries.
• Communicate with customers, clients, teammates and vendors to ensure efficient repairs.
• Adhere to Caliber’s SOPs, insurance partner guidelines and industry standards.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Descrizione del lavoro

Service Center

Franklin

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.