Customer Service Consultant

Caliber; Boca Raton (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay + overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision offers an immediate opening for a Customer Service Consultant in Boca Raton. This role involves greeting customers, assessing needs, and guiding them through the repair process.

You will support Collision Estimators with drop-offs, vehicle mapping and photographing, while coordinating transportation and paperwork for timely service delivery. You’ll communicate with customers, teammates and vendors to ensure quality repairs, adherence to SOPs and insurance partner guidelines.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.
• Ability to perform physically active tasks including lifting objects over 50 lbs.
• Provide personable, friendly “World Class” customer service to internal and external customers.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance and assistance as required to support repairs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for service delivery.
• Perform active customer deliveries while communicating with customers, teammates and vendors to ensure correct repairs and adherence to SOPs.

Skills

Customer service

Communication

Multitasking

Adaptability

Time management

Job description

Service Center

Boca Raton

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.