Customer Service Conceirge - 20hr - NorthPark Center

Neiman Marcus Group, Inc.; Dallas (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading luxury retailer in Dallas seeks a Customer Service Concierge to deliver service excellence. The role involves assisting clients with various services, managing customer expectations, and promoting in-store events. Ideal candidates will have experience in customer service or hospitality and be able to work flexible hours.

Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

401K Retirement Plan

30% Associate Discount

Professional Development Opportunities

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Proven ability to promote products and services effectively.

Responsibilities

• Assist with returns, curbside pickup, and other duties.
• Manage escalated customer issues promptly.
• Promote in-store activations and services.

Skills

Customer Service

Hospitality

Retail Technologies

Job description

Customer Service Concierge - 20hr - NorthPark Center

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties to support your client experience. You will work in your assigned store and report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup, and other duties.
• Manage escalated customer issues promptly; partner with in-store leadership when required.
• Coordinate regular appointments with Client Advisors to ensure client engagement and manage customer expectations.
• Promote in-store activations, events, InCircle benefits, and services, including alterations, restaurant, spa treatments, valet, tailored to client needs based on information and cues.

What You Bring

• Minimum 1 year of experience.
• Experience in customer service or hospitality industries with proven ability to promote products and services effectively.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Disability Benefits
• Paid Parental, Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

For more information, please visit the “Our Benefits” section on our career site or reference this link: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with over 3,000 of the world's most desirable brand partners, we deliver exceptional products and intelligent services enabled by our investments in data and technology. Through our associates' expertise, we scale a personalized luxury experience across in-store, eCommerce, and remote channels. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that exceeds U.S. demographic diversity, our people are at the heart of our progress, and we are committed to protecting and empowering them.

We are dedicated to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other protected status. We also provide reasonable accommodations during our Talent Acquisition process. If you need assistance or an accommodation, please email us at [e-mail].

Additional Information:

• Overtime Status: Non-exempt
• Posting Date: May 6, 2025
• Application Deadline: Ongoing

My Profile

Create and manage your profile for future opportunities.

Applicants in Los Angeles and San Francisco: Neiman Marcus considers qualified applicants with criminal history as required by law.

We do not accept unsolicited resumes from staffing firms or third-party recruiters. Resumes submitted without prior approval will be considered unsolicited, and no referral fees will be paid.

We are committed to providing reasonable accommodations during our Talent Acquisition process. For assistance, contact us at [e-mail].

To listen to an audio version of this information, click HERE.