Computer Operator I

IGT; Roseville (MN); On-site; USD 29,000 - 53,000; Full time

Job summary

Join a dynamic team at a global leader in gaming as a Computer Operator! This entry-level role offers the chance to provide essential technical support for lottery sales systems in a 24/7 operation. You'll work flexible shifts, ensuring smooth operations by monitoring equipment, solving technical issues, and maintaining high standards of service. With competitive wages and a supportive environment, this position is perfect for those looking to start their career in technology and customer service. Be part of a company that values diversity and innovation while delivering engaging gaming experiences worldwide!

Benefits

401(k) Savings Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Wellness Programs

Discretionary Bonuses

Identity Theft Insurance

Qualifications

• Entry-level position in technical support for lottery sales systems.
• 1-2 years of experience in customer service roles preferred.

Responsibilities

• Monitor and solve operational equipment issues for multiple jurisdictions.
• Perform system solutions and ensure adherence to operational procedures.

Skills

Technical Support

Problem Solving

Customer Service

Microsoft Office

Network Technologies

Education

High School Diploma

IT or Technical Degree

Tools

Monitoring Tools

Operational Checklists

Job description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Computer Operator in the area of Roseville, MN. This position requires you to be flexible with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for the lottery sales systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data Center shifts are 12 hours, 3 or 4 days per week.

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT standard methodologies by following established IT best practice performance and audit.
• Supports Local Testing and policies & procedures.
• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

• High School diploma or equivalent required.
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years of experience with Service Desk, Help Desk, Call Center, or Customer Service positions.
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel).

Technical Knowledge & Skills required:

• Must be able to supervise and solve multiple technologies.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.