Customer Service/Collections Representative

Shermeta Law Group, PLLC; Auburn Hills (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonus program

Paid time off

Medical Insurance (Firm covers 51%)

Dental insurance

Vision Insurance

Disability Insurance

Voluntary Life Insurance

Fitness center access

Job summary

Shermeta Law Group, PLLC in Auburn Hills is seeking a detail-oriented, self-motivated customer service/collector to join our team. The role includes placing and receiving collection calls, evaluating accounts for potential legal action, skip tracing, and managing a wide range of customer interactions.

We offer a competitive hourly wage, a bonus program, paid time off, and a comprehensive benefits package including medical, dental, vision, and life insurance, plus wellness perks and store

Qualifications

• Minimum 2+ years in Customer Service or collection type role.
• High school diploma or GED required.
• Comfortable with PC based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal oriented.

Responsibilities

• Place and receive collection calls.
• Evaluate accounts for legal action.
• Skip trace to locate accounts.
• Handle a wide variety of customer service call situations.

Skills

Excellent communication

Analytical skills

Organizational skills

Attention to detail

Data entry skills

Team oriented

Professional tone

Math skills

Self-motivated

Education

High school diploma or GED

Tools

Auto-dialer

Job description

Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position.

Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.

Applicant Requirements:

• Comfortable with PC based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal oriented.

Job Requirements:

• Minimum experience preferred: 2+ years in Customer Service or collection type role.
• High school diploma or GED required.

We currently offer the following for this position:

• Competitive hourly wage.
• Bonus program.

Our firm is committed to equal employment opportunity.

Drug Testing/Background Checks

Prior to hire a background check and drug test is required.

Benefits:

The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

Voluntary Benefits:

• Medical Insurance – Firm shares 51% of cost
• Dental insurance
• Vision Insurance
• Disability Insurance
• Voluntary Life Insurance
• Free access to fitness center located within the building.

Additional Employee Benefits:

• Free access to the on-premises state-of-the-art fitness center and fitness coach/coordinator.
• Peer nomination programs known as GEM (Going the Extra Mile).
• Periodic contests and events to show employee appreciation.
• Monthly “Gimme a Break” raffle. Monthly free 1/2 paid day off to a random employee.
• Shining Star Awards for doing an excellent job on a task.
• Above contest awards (if not stated) are store, amazon, restaurant gift cards or paid time off.
• Year end celebrations for staff with gift giveaways (most years).