Collections & Customer Support Specialist

Shermeta Law Group, PLLC; Auburn Hills (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonus program

Paid time off

Medical Insurance (Firm covers 51%)

Dental insurance

Vision Insurance

Disability Insurance

Voluntary Life Insurance

Fitness center access

Job summary

Shermeta Law Group, PLLC in Auburn Hills is seeking a detail-oriented, self-motivated customer service/collector to join our team. The role includes placing and receiving collection calls, evaluating accounts for potential legal action, skip tracing, and managing a wide range of customer interactions.

We offer a competitive hourly wage, a bonus program, paid time off, and a comprehensive benefits package including medical, dental, vision, and life insurance, plus wellness perks and store

Qualifications

• Minimum 2+ years in Customer Service or collection type role.
• High school diploma or GED required.
• Comfortable with PC based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal oriented.

Responsibilities

• Place and receive collection calls.
• Evaluate accounts for legal action.
• Skip trace to locate accounts.
• Handle a wide variety of customer service call situations.

Skills

Excellent communication

Analytical skills

Organizational skills

Attention to detail

Data entry skills

Team oriented

Professional tone

Math skills

Self-motivated

Education

High school diploma or GED

Tools

Auto-dialer

Job description

Shermeta Law Group, PLLC in Auburn Hills is seeking a detail-oriented, self-motivated customer service/collector to join our team. The role includes placing and receiving collection calls, evaluating accounts for potential legal action, skip tracing, and managing a wide range of customer interactions.

We offer a competitive hourly wage, a bonus program, paid time off, and a comprehensive benefits package including medical, dental, vision, and life insurance, plus wellness perks and store