Customer Service Collections Rep

UR Medicine Thompson Health; Town of Canandaigua (NY); On-site; USD 26,863 - 31,684; Part time

Job summary

A healthcare organization in Canandaigua is seeking a Per Diem Medical Billing Specialist to assist patients with payment queries and secure payment arrangements. The role requires 2 to 3 years of medical billing or collection experience, excellent communication skills, and proficiency in computer applications. The pay range is between $19.50 and $23.00 per hour, depending on experience. Join us to make a difference in patients' financial wellness.

Qualifications

• 2 to 3 years of previous medical billing or collection experience required.
• Familiarity with collection practices is necessary.
• Excellent public/patient relations and communication skills are essential.

Responsibilities

• Work with patients to answer questions and secure payments.
• Provide information on payment policy, financing options, and financial aid.
• Review potential bad debt transfers monthly.

Skills

Medical billing experience

Communication skills

Computer skills (Excel, Word)

Knowledge of collection practices

Education

Associates Degree

Job description

Consolidated Business Off
73 Buffalo St
Canandaigua, NY 14424, USA

Schedule: Per Diem (Sunday-Saturday flexible hours days, evenings and/or weekends)

Main Function:

• Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
• Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.
• Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
• Lives the CARES values and promotes the Thompson Way.

Qualifications:

• Associates Degree preferred.
• 2 to 3 years of previous medical billing or collection experience is required.
• Familiarity with collection practices.
• Excellent public/patient relations and communication skills.
• Skills in using computers, including Excel and Word required.
• Skills in using web-based patient financial applications/systems.

Pay Range: $19.50 - $23.00

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.