Customer Service - Clerk, Shipping & Receiving

Colonial Group; McDonough (GA); On-site; USD 24,000 - 30,000; Full time

Job summary

Colonial Group is seeking a Shipping & Receiving Clerk in McDonough, GA, to manage driver check-in/out, process bills of lading, and maintain accurate shipping records. The role supports logistics operations with strong attention to detail and customer service.

The position requires 1–2 years of relevant experience, proficiency with Microsoft Office, and ability to work in a fast-paced environment. On-site work with potential for schedule variation.

Qualifications

• High School Diploma or GED or equivalent relevant experience.
• 1–2 years relevant experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math, reading, and record-keeping skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet and sign drivers in and out of the facility, verifying paperwork.
• Assign dock doors to inbound and outbound loads, coordinating with yard spotters and warehouse teams.
• Process Bills of Lading and related shipping/receiving documentation, maintaining records.
• Maintain real-time door and yard reports for trailer inventory.
• Maintain inbound/outbound shipment schedules using warehouse management systems.
• Coordinate yard movements and dock assignments to optimize flow.
• Reconcile inbound shipments with packing slips and coordinate drop lot activity.
• Provide responsive, high-quality customer service to internal and external customers.
• Communicate shipment issues or scheduling changes promptly to management, drivers, and warehouse teams.
• Report errors or issues to leadership to ensure process accuracy and compliance.
• Participate in required training and maintain a safe, organized workspace.

Skills

Microsoft Office

Attention to detail

Multi-tasking

Problem-solving

Interpersonal skills

Follow written & verbal instructions

Education

High School Diploma or GED

Tools

AS400

WMS

Job description

Schedule: 1st Shift Mon - Fri 5am - 1:30pm

Compensation

Base Hourly Wage or Compensation Range: $17.40 - $21.75

Shift Differential: N/A

Incentive eligible: No

Position Overview

The Shipping & Receiving Clerk acts as the main point of contact for all incoming and outgoing drivers at the Welcome Center or Shipping and Receiving Office. This role is responsible for verifying and processing shipments, maintaining schedules, coordinating yard and dock activities, and ensuring all shipping and receiving documentation is accurate and complete. The Clerk provides critical support to logistics operations by facilitating communication, delivering excellent customer service, and upholding inventory and process integrity.

Essential Job Duties & Responsibilities

Shipping & Receiving Operations

• Greet and sign drivers in and out of the facility, ensuring all paperwork is verified and completed.
• Assign dock doors to inbound and outbound loads, coordinating closely with yard spotters and warehouse teams.
• Process Bills of Lading and all associated shipping and receiving documentation, maintaining accurate records.
• Maintain real-time door and yard reports for trailer inventory.

Scheduling & Coordination

• Maintain and update inbound and outbound shipment schedules using warehouse management systems.
• Coordinate yard movements and dock assignments with the spotter/yard jockey to optimize operational flow.
• Reconcile inbound shipments with packing slips and coordinate drop lot activity.

Customer Service & Communication

• Provide responsive, high-quality customer service to both internal and external customers.
• Communicate shipment issues or scheduling changes promptly to management, drivers, and warehouse teams.
• Report errors or issues to appropriate leadership to ensure process accuracy and compliance.

Compliance & Continuous Improvement

• Participate in all required training programs to ensure compliance with company standards and regulatory requirements.
• Perform all duties in a safe, timely, and professional manner.
• Maintain a clean, organized workspace and follow all safety protocols.
• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-2 years relevant experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math, reading, and record-keeping skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• Previous shipping and receiving experience in a warehouse or logistics environment.
• Previous experience with AS400 and/or warehouse management systems (WMS).
• Familiarity with dock and yard management processes.
• Familiarity with electronic record-keeping and label printing systems.
• Experience collaborating with procurement or inventory teams.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.