Customer Service Clerk (Revenue Commission)

County of Montgomery, AL; Montgomery (AL); Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

The County of Montgomery, AL is seeking a detail-oriented cashier to process a high volume of payments at the counter. The role involves handling cash, checks and other negotiable instruments, with frequent public contact and a need for tact and accuracy.

The successful candidate will have a high school diploma or GED and at least one year of face-to-face public contact experience involving money handling, data entry, and clerical support.

Formación

• High school diploma or GED required.
• Minimum 1 year of face-to-face public contact with cash handling.
• Ability to manage multiple tasks and maintain accuracy.

Responsabilidades

• Perform cashier duties and handle cash, checks and other payments.
• Conduct data entry with accuracy and speed.
• Assist customers at the counter and by phone.
• Perform general clerical duties and organize documents.
• Maintain filing systems and process mail and correspondence.
• Identify and resolve customer inquiries and requests.

Conocimientos

Cash handling

Data entry

Public contact

Clerical duties

Educación

High school diploma or GED

Descripción del empleo

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. **A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies**

Nature of Work

The fundamental reason this classification exists is to process a significant volume of payments in over-the-counter transactions. Work includes the receipt and recording of cash, checks, and other negotiable instruments in payment of taxes, fees, fines, and other liabilities. Individuals in this classification have frequent contact with the public by phone and through counter duties. Considerable tact and persuasion is required in dealing with citizens who may be or become irate or distraught. Major work responsibilities include performing cashier duties, performing data entry functions, assisting customers, performing general clerical duties, researching requests, problems, and complaints and initiating appropriate action, providing administrative support to supervisors, preparing and editing correspondence, reports and other documents, organizing and recording data, maintaining filing systems and processing incoming/outgoing mail. Once more difficult phases of the work are learned, the employee works independently referring especially difficult or complex cases to the supervisor or lead worker. This classification differs from other clerical classifications by the responsibility for routinely collecting money and frequent contact with the public. The clerk will inform taxpayers about property tax exemptions they may qualify for in future tax years. And may assist taxpayers in the completion of annual property tax exemption renewals.

Minimum Qualifications

High school diploma or GED and one (1) year of face-to-face public contact experience that includes receiving cash and/or checks. NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.