Customer Service Clerk & Cashier | Store Support

KD Market; Mount Prospect (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Paid Time Off

401(k) Retirement Plan

Store Grocery Discount

Shift Meal Perks

Life Insurance

Job summary

KD Market, a Krystyna’s Deli, Inc. store in Mount Prospect, IL, is seeking a Customer Service Representative to answer questions, process orders, handle returns, and assist cashiers to ensure smooth checkout experiences.

The role requires BASSET certification, basic math, accuracy, and the ability to stand for long periods while lifting items. A friendly demeanor and strong communication are essential for delivering excellent service to customers.

Qualifications

• Illinois BASSET Certification required.
• 21 years of age or older.
• High level of accuracy, basic math skills, and dependable attendance.
• Ability to stand throughout the shift and lift heavy grocery items.
• Friendly, approachable demeanor and excellent customer service orientation.
• Empathy, patience, positive communication, and conflict resolution skills.

Responsibilities

• Service Desk Operations: Answer customer questions, resolve product/service complaints, process returns/exchanges, and handle lottery sales/winnings.
• Register Duties: Scan groceries, collect payments (cash, credit, EBT, checks), count cash drawers, and issue receipts.
• Cashier Coaching: Help train new cashiers and assist with register line management during peak hours.
• Lost & Found: Maintain the store Lost & Found logbook for high-value and standard items per SOP.

Job description

KD Market, a Krystyna’s Deli, Inc. store in Mount Prospect, IL, is seeking a Customer Service Representative to answer questions, process orders, handle returns, and assist cashiers to ensure smooth checkout experiences.

The role requires BASSET certification, basic math, accuracy, and the ability to stand for long periods while lifting items. A friendly demeanor and strong communication are essential for delivering excellent service to customers.