Customer Service Clerk

KD Market; Mount Prospect (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Paid Time Off

401(k) Retirement Plan

Store Grocery Discount

Shift Meal Perks

Life Insurance

Job summary

KD Market, a Krystyna’s Deli, Inc. store in Mount Prospect, IL, is seeking a Customer Service Representative to answer questions, process orders, handle returns, and assist cashiers to ensure smooth checkout experiences.

The role requires BASSET certification, basic math, accuracy, and the ability to stand for long periods while lifting items. A friendly demeanor and strong communication are essential for delivering excellent service to customers.

Qualifications

• Illinois BASSET Certification required.
• 21 years of age or older.
• High level of accuracy, basic math skills, and dependable attendance.
• Ability to stand throughout the shift and lift heavy grocery items.
• Friendly, approachable demeanor and excellent customer service orientation.
• Empathy, patience, positive communication, and conflict resolution skills.

Responsibilities

• Service Desk Operations: Answer customer questions, resolve product/service complaints, process returns/exchanges, and handle lottery sales/winnings.
• Register Duties: Scan groceries, collect payments (cash, credit, EBT, checks), count cash drawers, and issue receipts.
• Cashier Coaching: Help train new cashiers and assist with register line management during peak hours.
• Lost & Found: Maintain the store Lost & Found logbook for high-value and standard items per SOP.

Job description

Position Overview

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. As a customer service you also have to handle all the tasks of a cashier.

Regular Full-Time or Part-Time

Key Responsibilities & Core Duties

• Service Desk Operations: Answer customer questions, resolve product/service complaints, process returns/exchanges, and handle lottery sales/winnings.

• Register Duties: Scan groceries, collect payments (cash, credit, EBT, checks), count cash drawers, and issue receipts.

• Cashier Coaching: Help train new cashiers and assist with register line management during peak hours.

• Lost & Found: Maintain the store Lost & Found logbook for high-value and standard items per SOP.

Qualifications & Position Requirements

• Illinois BASSET Certification required.
• 21 years of age, or older
• High level of accuracy, basic math skills, and dependable attendance.
• Ability to stand throughout the shift and lift heavy grocery items.
• Friendly, approachable demeanor and excellent customer service orientation.
• Empathy, patience, positive communication, and conflict resolution skills.

Compensation, Benefits & Employee Perks

KD Market offers a competitive salary along with a comprehensive benefits package for regular full-time employees:

• Medical Insurance: Available for full-time employees after 90 days of employment.
• Voluntary Dental & Vision Insurance: Available after 90 days.
• Paid Time Off: Paid Holidays and Paid Vacation accrual after 90 days.
• 401(k) Retirement Plan: Qualified retirement plan with up to 4% company match after 180 days of employment.
• Store Grocery Discount: 10% employee discount on store purchases, extended to the employee's spouse.
• Shift Meal Perks: One complimentary custom sandwich per shift during meal breaks, plus discounted pricing on store lunch meals.
• Whole Life Insurance: Voluntary portable whole life insurance options.

Certifications & Licenses

Illinois BASSET Certification required.

Equal Opportunity Employer

Krystyna’s Deli, Inc. (KD Market) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, or protected status.