Customer Service Clerk--5826

Seneca Resources Company, LLC; Schertz (TX); On-site; USD 24,796 - 26,174; Full time

Job summary

Seneca Resources Company, LLC is seeking a Customer Service Clerk for its Schertz, TX location. In this on-site role, you will manage calls and processes in a high-volume call center, emphasizing exceptional service within the wine and spirits industry. Candidates should possess a high school diploma and have 1-3 years of call center experience. Proficiency in Microsoft Office and strong communication skills are essential. The role operates Monday through Friday, offering potential for permanent placement based on performance.

Qualifications

• 1-3 years of experience in a high-volume inbound call center.
• Familiarity with internet navigation.
• Self-motivated with flexibility to work scheduled shifts.

Responsibilities

• Managing high-volume inbound calls and order processing for wine and spirits products.
• Assisting customers with product inquiries and order status.
• Ensuring first call resolution by addressing customer concerns independently.

Skills

Excellent verbal and written communication skills

Proficiency in Microsoft Office

Strong organizational skills

Education

High school diploma or GED

Job description

Position Title: Customer Service Clerk

Location: Schertz, TX (On-Site)

Clearance Requirements: None

Pay Rate: $18-$19.00/hour

Position Description: Join a dynamic high-volume call center as a Customer Service Clerk. This contract role offers an excellent opportunity to develop your customer service expertise within the wine and spirits industry. You will handle incoming calls, process orders, assist customers with inquiries, and resolve issues efficiently while maintaining professional communication. If you are a motivated self-starter with a passion for delivering exceptional service, this position is perfect for you. Work Monday through Friday, 8 AM to 5 PM, with the potential to transition to permanent employment based on performance.

Responsibilities

• Managing high-volume inbound calls and order processing for wine and spirits products
• Assisting customers with product inquiries, order status, and delivery information
• Ensuring first call resolution by addressing customer concerns independently
• Up-selling and promoting new products, discounts, and specials
• Collaborating with internal teams and other departments professionally and respectfully
• Maintaining accurate documentation and following company policies
• Supporting cash applications, collections, and customer research as needed
• Escalating issues and informing management of any problems or customer complaints
• Performing additional duties as assigned to support team goals and service excellence

Note: This position operates within a union environment, emphasizing teamwork and adherence to collective bargaining agreements.

Qualifications

• High school diploma or GED, with 1-3 years of experience in a high-volume inbound call center
• Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with internet navigation
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask and meet deadlines
• Self-motivated with flexibility to work scheduled shifts and maintain excellent attendance