Customer Service Clerk

Care-A-Lot Pet Supply; Richmond (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Care-A-Lot Pet Supply in Richmond, VA seeks a Customer Service Clerk to welcome customers, provide information, and resolve questions in a retail setting.

The role emphasizes outstanding guest service, product knowledge, and accurate transactions. This position may require full-time or part-time hours, with occasional evenings/weekends and adherence to safety standards.

Qualifications

• High school diploma or GED required.
• Customer service skills and effective communication preferred.

Responsibilities

• Greet and assist customers, providing information and resolving requests.
• Record transactions and ensure POS accuracy and accountability.
• Inform customers of sales, promotions, and store events.
• Assist in merchandising, floor moves, stock replenishment, and housekeeping.
• Adhere to store policies, pricing, loss prevention, and safety procedures.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Basic math

Ethical conduct

Education

High school diploma or GED

Job description

Summary/Objective

The Customer Service Clerk welcomes and serves customers by providing information; responding to requests; resolving problems; directing customers to staff who can best assist them.

Summary/Objective

The Customer Service Clerk welcomes and serves customers by providing information; responding to requests; resolving problems; directing customers to staff who can best assist them.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Provide information to customers by verifying understanding of request; answering questions; aiding and responding to customers’ needs.
• Initiate service by recording requests, forwarding to manager.
• Improve quality results by evaluating processes, recommending changes.
• Update job knowledge by participating in educational opportunities, along with personal research.
• Perform totaling of bills of sale, accepting payments and making change for customers customary in a retail environment with complete POS accuracy and accountability.
• Inform customers of sales, services, and upcoming store events, as well as community-wide events.
• Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise; participates in receiving and monitoring floor stock; ensures overstock is promptly executed.
• Ensure all supplies are on hand, informing manager if any are needed.
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention.
• Adhere to all safety procedures according to company and OSHA standards.

Competencies

• Customer/Client Focus
• Effective Verbal and Written Communication Skills
• Multi-tasking Ability
• Basic Math Skills
• Ethical Conduct

Work Environment

This job operates in a retail environment. Telephone and high frequency requests are the norm.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time or part-time position. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is expected for this position.

Required Education And Experience

High school diploma or GED.

Preferred Education And Experience

Customer Service Skills and Effective Communication Skills.

AAP/EEO Statement

Care-A-Lot Pet Supply is an Equal Opportunity Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.