Customer Service Clerk

R+L Carriers; Matteson (IL); On-site; Full time

Job summary

R+L Carriers is looking for detail-oriented Customer Service Clerks for their Matteson office. The role involves managing communications with clients, providing administrative support, and ensuring a positive customer experience. Ideal candidates should have at least 2 years of experience in a similar setting and proficiency in Microsoft Office applications. Full-time hours with various shifts available, PTO after 90 days, and a comprehensive benefits package awaits you.

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Vacation & Holidays

Qualifications

• 2+ years providing administrative support in a fast-paced corporate setting.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answer and direct incoming phone calls.
• Coordinate meetings and manage calendars.
• Create and edit documents using Microsoft Office.

Skills

Organizational Skills

Communication Skills

Customer Service Orientation

Tools

Microsoft Office Suite

Job description

16 hours ago Be among the first 25 applicants

Customer Service Clerks

Full-Time, Monday - Friday, Various Shifts

PTO available after the first 90 calendar days of employment.

Come and experience the difference with R+L Carriers

• Phone coverage - answer and direct all incoming phone calls
• Heavy Calendaring; coordinate meetings
• Create or edit documents using Microsoft Office applications
• Filing, photocopying, typing, sorting mail and ordering supplies
• Provide support on phone coverage and other daily activities for other administrative assistants as needed
• Deal professionally with highly confidential material and information at all times
• Be a proactive and visible role model to other administrative staff
• Escalate issues as needed to ensure timely response
• Consistent display of energy, enthusiasm, optimism, and positive attitude
  
  
  

Job Description

Customer Service Clerks

R+L Carriers is seeking highly organized, detail-oriented Clerks to work in our Matteson, IL Service Center office.

Customer Service Clerks, Starting at $19.81 hr

Full-Time, Monday - Friday, Various Shifts

PTO available after the first 90 calendar days of employment.

Come and experience the difference with R+L Carriers

R+L Carriers has immediate need for a Full Time Customer Service Representative in our Matteson, IL, Service Center office. The Customer Service Representative is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. The Customer Service Representative must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.

• Phone coverage - answer and direct all incoming phone calls
• Heavy Calendaring; coordinate meetings
• Create or edit documents using Microsoft Office applications
• Filing, photocopying, typing, sorting mail and ordering supplies
• Provide support on phone coverage and other daily activities for other administrative assistants as needed
• Deal professionally with highly confidential material and information at all times
• Be a proactive and visible role model to other administrative staff
• Escalate issues as needed to ensure timely response
• Consistent display of energy, enthusiasm, optimism, and positive attitude
  
  
  

Basic Qualifications

• 2+ years - providing administrative support in a fast-paced corporate setting
• Proficiency in Microsoft Office Suite.
  
  
  

Preferred Qualifications

• Ability to work independently with minimal direction and accept ownership of tasks;
• Ability to effectively manage multiple competing priorities and perform all other duties as assigned;
• Demonstrate expertise in Microsoft Office to include: Excel, PowerPoint, Outlook, and MS Word;
• Must be able to design presentations as well as create them;
• Demonstrate accuracy and attention to detail;
• Ability to maintain, at all times, the highest level of confidentiality;
• Ability to deal with people and situations diplomatically and professionally;
• Ability to communicate clearly and effectively both orally and written combined with the ability to work effectively in a team environment;
• Highly dependable with ability and willingness to work overtime as required;
• Ability to demonstrate flexibility and patience;
• Ability to adapt to and initiate change
  
  
  

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About Us

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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