Customer Service Clerk

Albertsons Companies; Lubbock (TX); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Inclusive work culture

Competitive wages paid weekly

Access to earned wages via Stream

Flexible work schedules

Associate discounts

Training and career development

Health and welfare benefits

Vacation / Paid Time Off

Job summary

Albertsons Companies Inc. is seeking a Customer Service Clerk to deliver high-quality service at the front desk. You will handle payments, discounts, loyalty questions, and bagging, while ensuring a clean, organized workspace. You may also process money orders, lotteries, and wire transfers as needed.

We value reliability, teamwork, and professional communication in a fast-paced retail environment. Benefits include competitive wages, flexible schedules, and associate discounts.

Qualifications

• Customer service experience or willingness to learn in a fast-paced environment.
• Ability to operate scanning cash registers and money handling equipment.
• Capable of processing wire transfers, lottery tickets, and gift cards as needed.
• Strong communication and teamwork to assist customers and coworkers.

Responsibilities

• Provide high-quality customer service at the front desk and assist with loyalty program questions.
• Operate cash registers, process payments, discounts, returns and exchanges.
• Bag items, maintain desk cleanliness, and restock display areas.
• Handle other store transactions and uphold uniform and grooming policy.

Skills

Customer Service Skills

Technical Skills

Problem-Solving

Communication

Organizational Skills

Teamwork

Reliability

Tools

Cash Registers

Money Counting Machines

Wire Transfer Processing

Lottery Terminal

Job description

A Day in the Life:

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receiving payment for customer purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions or sign-ups, and bagging items. You will also operate machines to sell money orders, lotto tickets, and transfer funds by wire, process customer returns, sell gift cards and lotto tickets, and handle other transactions as needed. Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy.

What you bring to the table:

• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.