Customer Service Clerk

fox-bros-piggly-wiggly; Beaver Dam (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Fox Bros. Piggly Wiggly in Wisconsin is seeking a Front End Associate to deliver friendly, helpful service to customers and coworkers at the store front.

The role focuses on front-end operations, basic admin tasks, and keeping the front end clean, safe, and well stocked. Flexible shifts, teamwork, and reliable attendance are essential.

Qualifications

• Must have strong customer communication and positive relations skills.
• Be a team player who is flexible, versatile, supportive and proactive.
• Maintain good hygiene, wear company apparel, name tag, and present a professional image.

Responsibilities

• Provide superior front-end customer service to customers and employees.
• Perform administrative, general housekeeping and front-end duties to keep the store area safe and efficient.

Skills

Customer communication

Team worker

Attention to detail

Flexibility

Punctuality

Professional appearance

Job description

Fox Bros. Piggly Wiggly is a 100% employee owned grocery chain with 10 locations in Southwestern Wisconsin.We have been awarded “Top Workplace” by the Milwaukee Journal Sentinel for severalyears in a row.Here is a snapshot of the duties you can expect:

SCOPE OF POSITION:

Reporting directly to the Customer Service Manager, provides superior service to customers and employees of Fox Bros.

BASIC FUNCTION:

Perform administrative, customer service and general housekeeping functions to ensure the front end of the store is well maintained, safe and running efficiently.

POSITION SKILLS AND REQUIREMENTS

Core Position Requirements

• 1.Possess and maintain positive communication and customer relation's skills.
• 2.Embrace and live our Company Mission Statement.
• 3.Display and maintain our SOUP commitment- “Sense Of Urgency Please.”
• 4.Be a team player and be flexible, versatile, supportive, positive, do one’s fair share and not display it's a “not my job mentality”.
• 5.Meet and maintain position availability, attendance and punctuality expectations.
• 6.Able to work efficiently/effectively in a fast paced multi-changing work environment and embrace change.
• 7.Remember image is vital –therefore, good hygiene, wearing appropriate company apparel, name tag, hair nets where designated, and a smile is required.Remember, “Beat the Greet”.
• 8.Meet position productivity, accuracy, and quality, dependability and physical requirements.
• 9.Abide by company and department policies, practices and procedures.
• 10.Understand that one’s work schedule continues to be based upon store needs, the season, and includes working holidays, weekends, and varied work schedules and/or shifts, as warranted.

Position Specific Requirements

• 1.Previous experience working as customer service in a retail/grocery environment.Prior experience working as a Front End Associate for Fox Brothers Piggly Wiggly is most desirable.
• 2.Able to perform department operations, practices and procedures within a retail/grocery environment.
• 3.Be self-directed, results oriented, project a positive business image and lead by example.
• 4.Good attention to detail and follow through skills.
• 5.Good customer relations' skills.
• 6.Meet department productivity, policy, standard operating procedures, quality and safety requirements.
• 7.Works efficiently with weights, measures, scales and tally unit product retail prices
• 8.Do basic computer entries required for this position.
• 9.Operate department equipment in a safe and efficient manner. (Must be 18 years of age to operate certain department equipment.)
• 10.Work hours required. This includes flexible shift schedules, overtime and weekends required.
• 11.Meet physical requirements.

EQUIPMENT/TOOLS OPERATED

Proficient skills in operation of scanners, cash registers, calculator and basic office equipment such as a fax, copier, etc.