Customer Service CI Lead & Kaizen Coordinator

freudenberg; Milan Township (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Freudenberg is seeking a Customer Service Continuous Improvement Coordinator to drive Kaizen events, lean process improvements, and policy deployment alignment within the Milan operations. You will lead cross-functional teams, track KPIs, and ensure timely execution of action plans.

The role emphasizes problem-solving, project management, and data-driven decision making, with focus on enhancing delivery reliability and customer satisfaction in a fast-paced environment.

Qualifications

• BS degree in relevant field or equivalent experience in a customer service environment.
• Strong MS Office skills, especially Excel, to create and analyze data.
• Experience with ERP systems (SAP) and cross-functional collaboration.

Responsibilities

• Coordinate Kaizen events affecting Customer Service and ensure follow-up actions are completed.
• Own and align Customer Service Policy Deployment projects with Milan policies.
• Create and manage continuous improvement communications for the department.

Skills

Excel proficiency

Interpersonal skills

Leadership

Education

BS degree in relevant field

Tools

SAP ERP

Job description

Freudenberg is seeking a Customer Service Continuous Improvement Coordinator to drive Kaizen events, lean process improvements, and policy deployment alignment within the Milan operations. You will lead cross-functional teams, track KPIs, and ensure timely execution of action plans.

The role emphasizes problem-solving, project management, and data-driven decision making, with focus on enhancing delivery reliability and customer satisfaction in a fast-paced environment.