Customer Service CI Coordinator & Kaizen Lead

Freudenberg; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

Freudenberg in Milan, OH seeks a Customer Service Key User/Continuous Improvement Coordinator to drive CI initiatives and support Order Management. You will lead Kaizen events, maintain 5S, and manage policy deployment across Customer Service while collaborating with operations and other teams.

The role requires a BS or 3–5+ years in customer service, strong Excel/SAP skills, and proven problem solving and leadership abilities to improve KPIs like delivery accuracy and customer satisfaction.

Qualifications

• BS degree or 3–5+ years in a customer service environment.
• Strong MS Office skills with advanced Excel data handling.
• Experience with ERP/SAP is required.
• Exceptional interpersonal communication and leadership to guide projects.
• Experience with problem solving, project management, and lean/continuous improvement.

Responsibilities

• Coordinate Kaizen events impacting Customer Service and follow up on actions.
• Own and align Customer Service Policy Deployment projects with Milan initiatives.
• Create and manage continuous improvement communications.
• Responsible for the department 5S program and KPI tracking.
• Support Order Management processes and cross‑functional collaboration.
• Escalate issues promptly to support customer satisfaction and drive outcomes.

Skills

MS Office

Problem solving

Leadership

Communication

Project management

Lean/CI concepts

Education

BS degree in relevant field

Tools

Excel

ERP / SAP

QMS

Job description

Freudenberg in Milan, OH seeks a Customer Service Key User/Continuous Improvement Coordinator to drive CI initiatives and support Order Management. You will lead Kaizen events, maintain 5S, and manage policy deployment across Customer Service while collaborating with operations and other teams.

The role requires a BS or 3–5+ years in customer service, strong Excel/SAP skills, and proven problem solving and leadership abilities to improve KPIs like delivery accuracy and customer satisfaction.