Customer Service Center Representative

Taylor Corporation; North Mankato (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

Navitor, a Taylor Corporation company, is hiring a Customer Service Center Representative for our North Mankato, MN location. You will interact with customers and sales reps by email and phone, offering consultative support and cross-selling products.

The role is 1st shift, Monday–Friday, onsite at 1650 Tower Blvd. You must have 1+ year in customer service, strong communication, and professional etiquette. Wage is disclosed as hourly, with full onsite duties.

Qualifications

• 1+ years of experience in a Customer Service related role.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Strong multi-tasking, attention to detail and analytic problem-solving skills.
• High school education or equivalent is preferred.

Responsibilities

• Work as the first point of contact to resolve high-profile customer issues
• Monitor high priority customer orders
• Support and consult with the customer to provide recommendations and solutions
• Provide customer assistance primarily via email and some phone calls
• Assist customers with their orders to include pricing and order status

Skills

Written communication

Verbal communication

Phone etiquette

Attention to detail

Analytic problem-solving

Education

High school education or equivalent

Tools

Microsoft Office

Job description

Your Opportunity:

Navitor, a Taylor Corporation company, is looking for a Customer Service Center Representative to join their team in North Mankato, MN! In this position, you will be responsible for working with customers and sales representatives by taking incoming emails/calls, making outbound calls, and providing consultative support by cross-selling our products and working with customer websites.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Work as the first point of contact to resolve high-profile customer issues
• Monitor high priority customer orders
• Support and consult with the customer to provide recommendations and solutions
• Provide customer assistance primarily via email and some phone calls
• Assist customers with their orders to include pricing and order status

Your Shift:

1st shift; Monday - Friday, between the hours of 7a - 4:30p

This role will be fully onsite based at 1650 Tower Blvd, North Mankato, MN 56003

You Must Have:

• 1+ years of experience in a Customer Service related role
• Strong written and verbal communication skills
• Professional phone and email etiquette
• Strong multi-tasking, attention to detail and analytic problem-solving skills

We Would Also Prefer:

• High school education or equivalent
• Strong knowledge of printing process and pricing
• Strong computer experience with a preference in Microsoft Office

The anticipated hourly wage for this position is $16.00. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Additional Information

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Company Culture

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.