Customer Service- Cashier

Roche Bros. Supermarkets; Medfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading supermarket chain is seeking a Cashier to provide exceptional customer service at the checkout. The role involves efficiently processing transactions, maintaining a friendly atmosphere, and ensuring customer satisfaction. Candidates should be passionate about customer service and able to work as part of a team.

Qualifications

• Must be able to read, write, speak, and understand English.
• Successful completion of e-learnings and department training programs.
• Authorized to work within the U.S.

Responsibilities

• Promote the company image by greeting and assisting customers.
• Record items at correct prices quickly and efficiently.
• Follow company cash handling procedures.

Skills

Customer service excellence

Teamwork

Integrity

Tools

Cash registers

POS systems

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 / hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation, greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check the register for products before the customer leaves to ensure nothing is left behind.
7. Notify the customer service manager or assistant of any problems, inquiries, or complaints, including incorrect prices, poorly marked merchandise, errors with UPC codes, change and coin needs, security concerns, shrink issues, or overstock problems.
8. Actively participate in controlling shrink, including checking carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep sales and work areas, equipment, and supplies clean, orderly, and safe; report hazards to management.
10. Ensure standards of cleanliness, safety, proper food handling, sanitation, and productivity are maintained.
11. Perform other duties as assigned by management.

Secondary functions include scheduling as Service Clerks, Self-Checkout Assistants, or Head Cashiers, returning shopping carts and baskets, and assisting in training new associates.

Physical Demands

Frequency

• Sitting: 0% (N) Never
• Carrying up to 50 lbs, stooping, kneeling, or crouching: 1-33% (O) Occasionally
• Walking, pushing, bending, balancing, smelling: 34-66% (F) Frequently
• Standing, lifting, pulling, handling, reaching, talking, seeing, hearing: 67-100% (C) Continuously

Safety Risk Factors

• Hazardous equipment and toxic exposure: 0% (N) Never
• Loud noise, slippery floors, sharp objects, irritants, dust, fumes, hazardous cleaning solutions: 1-33% (O) Occasionally
• Twisting, cluttered floors: 67-100% (C) Continuously

Machines and tools used include scanners, scales, cash registers, POS systems, and cleaning supplies. The work environment is inside.