Customer Service- Cash Office Clerk

Roche Bros. Supermarkets; Clicquot (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Roche Bros. Supermarkets is seeking a Cash Office Clerk to provide excellent service at the courtesy booth. You will handle cash, answer questions, and support associates with a friendly, family‑oriented atmosphere.

Duties include processing transactions, refunds, and gift card sales while maintaining accurate records and following safety protocols. The role requires English fluency, reliability, and the ability to work with store leadership to resolve issues and protect cash assets.

Qualifications

• Demonstrated ability to provide excellent customer service.
• Ability to work effectively in a team environment.
• Strong integrity and reliability in handling cash and records.

Responsibilities

• Greet customers at the courtesy booth and assist with inquiries and returns.
• Maintain courteous, helpful service and address issues professionally.
• Handle cash, process transactions, refunds, and sales of items at the booth.
• Follow cash handling procedures and balance registers and office totals.
• Notify management of discrepancies or potential losses and assist with problem resolution.
• Maintain accurate records and submit documentation to the accounting department as required.
• Communicate needs and issues to on‑duty management and department leads.
• Uphold cleanliness, safety, and proper product handling standards.
• Perform other duties as assigned by management.
• Relieve cashiers for breaks and lunch when needed.

Skills

Customer service

Teamwork

Integrity

English proficiency

Job description

Overview

The Cash Office Clerk provides excellent customer service by answering questions, solving problems, and assisting customers and associates at the courtesy booth/cash office. This associate is responsible for accurately and securely handling cash and recording totals in the Point-Of-Sale system. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of all e-learnings and department trainings.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Ability to use company computer programs and applications pertinent to cash office operations.
• Authorized to work within the U.S.
• Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco.

Responsibilities

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.
• Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office).
• Ensure prompt, efficient and accurate service of customers.
• Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
• Maintain accurate records and follow guidelines for submitting documentation to the accounting department.
• Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management.

Secondary Job Functions

• 1. Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, carrying up to 40 lbs, climbing up to 3 feet, stooping, kneeling, and crouching.

1-33% (O) Occasionally

Pushing up to 100 lbs, balancing, and smelling.

34-66% (F) Frequently

Standing and walking on tile/concrete, bending, lifting up to 40 lbs, pulling up to 100 lbs, handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Hazardous equipment (mechanical moving parts) or toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slipper or cluttered floor surface, contact with sharp objects or skin irritant, nuisance dust, fumes, sprays, or hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Cash register, paper/plastic bags, shopping carts, Safe, alarm systems, scanner, scales, adding machine, check encoder, hand held computer, lottery machine, phones/paging system, computer system (open field), bagging supplies, approved cleaning supplies, money gram machine.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.