Customer Service- Cashier

Roche Bros. Supermarkets; Millis (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Roche Bros. Supermarkets is seeking a friendly Cashier in Massachusetts to join our checkout team. You will process customer transactions quickly and accurately, creating a pleasant, family-oriented atmosphere for every customer and associate.

Role requires strong English proficiency, reliability, and the ability to work a schedule that meets store needs. Training and safety standards are provided to ensure top‑quality service at the register.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Greet customers and provide friendly, efficient service at the checkout.
• Record items at correct prices in the correct department.
• Verify identification for beer and wine purchases (where applicable).
• Follow cash handling procedures and maintain accurate cash/over‑short records.
• Assist in bagging orders and ensure nothing is left behind at checkout.
• Communicate problems or discrepancies to the customer service manager.
• Maintain cleanliness and safety standards in the checkout area.
• Perform other duties as assigned by management.

Skills

Customer service

Teamwork

Integrity

Tools

POS system

Job description

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management

Secondary Job Functions

• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

• Sitting
• 0% (N) Never
• Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
• 1-33% (O) Occasionally
• Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
• 34-66% (F) Frequently
• Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
• 67-100% (C) Continuously

Safety Risk Factors

Frequency

• Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
• 0% (N) Never
• Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
• 1-33% (O) Occasionally
• Twisting of the back and neck and cluttered floor space.
• 67-100% (C) Continuously

Machines, tools, and equipment utilized

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action

The continuous movement of the entire body.

Working Conditions

Working environment is inside.

Hiring Range

In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.