Customer Service- Call Center Agent (Bilingual)

Capgemini; Irvine (CA); Vor Ort; USD 27.552 - 34.440; Vollzeit

Benefits dieser Stelle

Healthcare including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and holidays

Paid parental leave

Zusammenfassung

A prominent technology solutions provider is seeking a motivated Bilingual Customer Service- Call Center Agent in Irvine, California. This entry-level position involves answering inquiries related to the U.S. Department of Homeland Security and ensuring client satisfaction through excellent communication and documentation skills. Applicants must be U.S. citizens and eligible for DHS Security Clearance. The role offers a salary range of $20-$25 per hour and comprehensive benefits.

Qualifikationen

• U.S. Citizenship required. Must be Eligible to obtain a DHS Security Clearance.
• Experience in responding to requests for information and conducting searches in government databases.
• Minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale.

Aufgaben

• Obtain client information by answering telephone calls and responding to emails.
• Respond to inquiries by researching cases and customer history.
• Document and communicate all customer interactions in a centralized system.

Kenntnisse

Bilingual in English and Spanish

Excellent writing and reading communication skills

Excellent typing proficiency skills

Ability to work independently and manage and prioritize work

Ausbildung

Bachelor’s Degree or Associate’s Degree with related experience

Jobbeschreibung

Customer Service- Call Center Agent (Bilingual)

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Customer Service/ Call Center Agent (Bilingual Spanish) to join our team in Irvine, California to support government clients. The successful applicant will work closely with our clients to provide call center service that are of the highest caliber to ensure client satisfaction.

The Customer Service-Call Center Agent will be responsible for answering incoming inquiries related to the U.S Department of Homeland Security’s mission.

Job Responsibilities

• Obtain client information by answering telephone calls; responding to emails; interviewing clients; researching and verifying information.
• Respond to incoming telephonic and non-telephonic inquiries by researching cases, customer history, and other knowledge articles to provide an appropriate response.
• Clearly document and communicate all customer interactions in a centralized system.

Required Qualifications

• U.S. Citizenship required. Must be Eligible to obtain a DHS Security Clearance.
• Ability to work independently and manage and prioritize work.
• Excellent typing proficiency skills.
• Bachelor’s Degree and two years of related experience; or an Associate’s Degree with three years of related experience; or five years of related experience if no degree.
• Experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines.
• Bi-lingual in English and Spanish (minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent).
• Excellent writing and reading communication skills.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want |www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $20-$25 hourly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Computer Networking Products