Customer Service Business Partner

Arxada; Morristown (NJ); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision insurance

Life and disability insurance

Paid time off

Job summary

Arxada, a global leader in innovative chemistry and biotechnology, seeks a Customer Service Business Partner in Morristown, NJ. You will manage orders from entry to delivery, coordinating with Commercial, Supply Chain, Logistics and Operations to ensure on-time delivery and strong customer relationships.

Ideal candidates have a Bachelor's degree in Logistics or related field, 2+ years in Customer Service/Supply Chain with SAP, Excel proficiency, and excellent English communication.

Qualifications

• Bachelor's degree preferred in Logistics, Supply Chain, Business Administration, or related field.
• 2+ years in Customer Service, Logistics, or Supply Chain with at least 1 year in Order Management.
• Experience managing full order-to-cash or order fulfillment in manufacturing, chemical, or industrial environments.
• Strong SAP experience and proficiency with Microsoft Office, particularly Excel.
• Fluent in English with excellent communication and interpersonal skills.
• Demonstrated ability to build effective relationships across multiple business functions.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to proactively identify issues, manage competing priorities, and drive timely resolution.

Responsibilities

• Act as the primary Customer Service contact for customers and internal stakeholders.
• Manage customer orders from entry through delivery and invoicing.
• Coordinate with Commercial, Supply Chain, Logistics, and Operations teams to ensure on-time delivery.
• Resolve customer inquiries, order issues, and delivery concerns promptly.
• Monitor order performance and proactively address potential risks or delays.
• Maintain accurate order and customer data in SAP.
• Build strong customer relationships and deliver a high level of service.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Skills

SAP

Excel

Communication

Stakeholder management

Education

Bachelor's degree preferred in Logistics or related field

Tools

Microsoft Office

Job description

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection. With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success.

As a Customer Service Business Partner based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers. Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction. This is an exciting opportunity to contribute to Arxada's growth while building strong relationships and continuously improving processes in a dynamic and collaborative environment.

Essential Job Functions:

• Act as the primary Customer Service contact for customers and internal stakeholders.
• Manage customer orders from entry through delivery and invoicing.
• Coordinate with Commercial, Supply Chain, Logistics, and Operations teams to ensure on-time delivery.
• Resolve customer inquiries, order issues, and delivery concerns in a timely manner.
• Monitor order performance and proactively address potential risks or delays.
• Maintain accurate order and customer data in SAP.
• Build strong customer relationships and deliver a high level of service.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Qualifications & Experience:

• Bachelor's degree preferred in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum of 2+ years of experience in Customer Service, Logistics, or Supply Chain, including at least 1 year in Order Management.
• Experience managing the full order-to-cash or order fulfillment process in a manufacturing, chemical, or industrial environment preferred.
• Strong SAP experience and proficiency with Microsoft Office applications, particularly Excel.
• Fluent in English with excellent communication and interpersonal skills.
• Demonstrated ability to build effective relationships with customers and collaborate across multiple business functions.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to proactively identify issues, manage competing priorities, and drive timely resolution of customer and supply chain challenges.

Compensation & Benefits:

The expected salary range for this role is $55,000 to $71,000, but specific employee compensation may vary depending on factors including experience, education, training, licensure, certification, location and other job-related, non-discriminatory factors permitted by law.

• 401(k) plan, medical, dental, vision, life, and disability insurance, paid time off, paid holidays and paid sick leave.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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