Customer Service & Business Office Associate

Legend Senior Living®; Southampton Township (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company Paid Life Insurance

401(k) with company match

Paid Time Off

Holiday pay

Scholarship program

Annual performance evaluations

Job summary

Legend Senior Living seeks a dedicated Customer Service & Business Office Associate to provide administrative support to residents and associates. You will handle front desk duties, greet visitors, route calls, and assist with onboarding and payroll processes.

The role requires strong organization, confidentiality, and proficiency in Microsoft Office. It offers full-time hours, benefits, and opportunities for professional growth within a trusted senior living community.

Qualifications

• Experience in office-related administrative tasks.
• Ability to multi-task while maintaining accuracy.
• Strong organizational skills.
• Proficiency in Microsoft Office and Outlook.
• Ability to keep confidentiality with sensitive information.

Responsibilities

• Greeting/assisting visitors at the front desk and routing incoming calls.
• Scheduling interviews, running background checks, associate onboarding.
• Payroll system data entry, punch correction, attendance documentation.
• Entering transactions, submitting invoices, collecting and depositing rent payments.
• Printing training forms, submitting trainings, running overdue-training reports.
• Submitting forms (employee changes, meeting minutes, injuries, garnishments, verifications).

Skills

Office administration

Multi-tasking

Organizational skills

Confidentiality

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Monday-Friday from 8 am - 5 pm

A certified Great Place To Work (voted by associates) 8 years in a row!

Benefits

• Medical, Dental, Vision offerings (for benefit eligible associates)
• Company Paid Life Insurance coverage in the amount of $30,000
• Voluntary benefits including: Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for benefit eligible associates)
• 401(k) program including discretionary company match
• Competitive Paid Time Off (for full-time associates)
• Holiday pay
• Discretionary Scholarship program
• Annual performance evaluations/raises

Job Highlights

Legend Senior Living is looking for an organized, detail-oriented and self-motivated individual to join the team as a Customer Service & Business Office Associate. This role would provide a wide variety of administrative support to residents and associates.

Responsibilities

• Greeting/assisting visitors at the front desk and routing incoming phone calls
• Recruiting responsibilities such as: Scheduling interviews, running background checks, associate on-boarding
• Managing the payroll system by: Entering new associates, correcting punches, documenting absences
• Accounting responsibilities such as: Entering transactions into an expense tracking report, submitting invoices/checks, collecting/depositing rent payments
• Training support such as: Printing training forms, submitting and documenting completed trainings, running reports of overdue trainings
• Submitting forms such as: Associate changes, meeting minutes, injuries, garnishments, employment verifications, etc.

Bonus opportunities

• Employee referrals
• Employee of the month/year
• Resident tour (move-in)

Why we should be your “home away from home”

• Work environment: Our focus is to maximize the potential of every life we touch. We do this by creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment and care. This includes Holistic Wellness, Gold Leaf Dining standards and vibrant Life Enrichment activities.
• Associate support available: Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, family member discount.
• Associate growth opportunities: In addition to competitive pay, hundreds of associates are promoted each year! We conduct annual performance evaluations with raises.
• Company snapshot: Legend has been a family business for 30 years, and is adding multiple properties each year! Our awards include: Great Place To Work, Best of Senior Living Award, Innovative Programming in Senior Living.

Requirements

• Required: Experience in office-related administrative tasks
• Required: Ability to multi-task while maintaining accuracy
• Required: Strong organizational skills
• Required: Working knowledge in Microsoft Office and Outlook software
• Required: Work well in a fast-paced environment
• Required: Ability to keep confidentiality while working with sensitive information

Legend Senior Living is a drug free workplace and drug screening will be conducted at the company’s discretion. This position may require the associate to work evenings and weekends as needed.

Applications are accepted on an ongoing basis.