Customer Service Bus Driver

Ridetherapid; Grand Rapids (MI); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Paid Training

Competitive pay

Great benefits

Job summary

The Rapid is hiring Bus Operators in Grand Rapids, MI, to join a team that keeps riders moving safely and reliably. You will operate a transit bus on assigned routes, delivering friendly, professional service while maintaining high safety standards.

Paid training is provided, with first-year earnings around $52,769.60 to $57,173 annually. The role offers strong benefits, paid time off, and shift options, including night and weekend premiums.

Qualifications

• Customer service and safety focus.
• Strong communication with diverse riders.
• Ability to adapt to varied schedules including weekends and nights.
• Professional conduct when representing The Rapid and the Union.
• Experience with safe, courteous passenger interactions.

Responsibilities

• Safely operate a transit bus on assigned routes.
• Provide exceptional customer service to riders.
• Assist passengers with professionalism and respect.
• Represent The Rapid and your Union with pride and professionalism.

Skills

Customer service

Safety

Communication

Flexible schedules

Interpersonal skills

Education

High school diploma or GED

Job description

Drive Your Future Forward

Now Hiring Bus Operators for October 2026 Bus Operator Training Academy

Looking for a career with purpose? Join The Rapid and help keep our community moving. Every day, our Bus Operators safely connect people to work, school, healthcare, shopping, and the places that matter most.

If you're dependable, customer-focused, and committed to safety, we'd love to meet you!

What You'll Do as a Bus Operator:

• Safely operate a transit bus on assigned routes throughout our service area.
• Provide exceptional customer service while creating a welcoming environment for all riders.
• Assist passengers with professionalism, courtesy, and respect.
• Represent The Rapid and your Union with pride and professionalism.

Why Choose a Career as a Bus Operator?

• Paid Training = No CDL Experience Needed
• Competitive pay you can count on - 1st year operators earn $52,769.60 - $57,173 annualized!
• Great benefits, including: health, dental, life insurance, and employer funded retirement.
• Paid vacation, personal time, and holidays.
• Variety of work schedules available. Shift premium pay available for night and weekend shifts!

Who Thrives in This Role?

You might be a great fit if you:

• Enjoy helping people and delivering great customer service.
• Put safety first in everything they do.
• Communicate clearly and professionally with diverse riders.
• Are flexible and open to working varied schedules, including, weekends, mornings, evenings, and afternoons.
• Want a long-term career, not just a job.

What you will need:

• Ability to obtain a Class B CDL with Passenger and Airbrake Endorsements.
• Possess a valid Michigan Driver's license with less than 4 points. Points greater than 4 will automatically disqualify the applicant from consideration.
• Ability to pass and maintain a DOT physical.
• Be drug free.
• Maintain an excellent driving record.
• Able to interpret and follow run guidelines for assigned routes.
• High school diploma or GED.
• The ability to identify and correct conditions that affect employee and customer safety.
• Able to safely secure mobility devices in accordance with FTA rules for ADA passengers.
• Minimum of one year related experience.

A career as a Bus Operator offers more than a paycheck, it's an opportunity to serve your community while building a stable, rewarding career.

The Rapid is an EEO Employer.

Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an adjustment at any point during the application/interview process.