Customer Service, Baggage Service Agent (Full-Time)

Piedmont Airlines, Inc.; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Baggage Service Agent in Ground Handling to track mishandled luggage, arrange delivery, and assist customers with special needs. The role requires completing the Baggage Service Agent training and working outdoors in varied weather.

Candidates must work all shifts, including nights and weekends, lift up to 70 pounds, and pass background checks. We offer paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines

Qualifications

• Successful completion of training course.
• Ability to work all shifts, including nights, weekends, and holidays.
• Ability to work outside in all weather conditions.
• Ability to lift up to 70 pounds.

Responsibilities

• Track mishandled luggage and arrange for delivery.
• Assist customers with special needs.
• Work as a team to provide excellent customer service and meet objectives.

Skills

Customer service

Teamwork

Physical stamina

Computer basics

Tools

Basic computer skills

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager.Essential Duties:Track mishandled luggage and arrange for deliveryAssist customers with special needsWork as a team to provide excellent customer service and meet corporate objectivesKeep company goals and customer expectations in mind when completing daily tasksJob Qualifications and Competencies:Successful completion of training courseAbility to work all shifts, all days including nights, weekends, holidaysAbility to work outside in all weather conditionsAbility to lift 70 poundsPreferred Qualifications:Previous airline experiencePrevious employment as a front-line customer service providerBasic knowledge of computer applications and programsWork Environment:Use of telephones, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularlyAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$16.50/HourlyPiedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 6, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.