Customer Service, Baggage Service Agent (Full-Time)

Austin Community College; United States; On-site; USD 17,331 - 24,684; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel benefits

Job summary

A leading airline company is looking for a motivated Customer Service Baggage Service Agent to join their Ground Handling Department. Responsibilities include tracking mishandled luggage, assisting customers with special needs, and providing excellent service as part of a team. Candidates must successfully complete training, work flexible hours, and meet physical requirements. This role offers a starting hourly rate of $15.25 with benefits including 401(k) and medical insurance.

Qualifications

• Successful completion of the Baggage Service Agent training course.
• Ability to work all shifts including nights, weekends, and holidays.
• Work outside in all weather conditions.

Responsibilities

• Track mishandled luggage and arrange for delivery.
• Assist customers with special needs.
• Provide excellent customer service.

Skills

Customer service

Ability to lift 70 pounds

Working in a team

Basic knowledge of computer applications

Education

High school diploma or GED

Job description

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We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry‑leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager.

Responsibilities

Track mishandled luggage and arrange for delivery

Assist customers with special needs

Work as a team to provide excellent customer service and meet corporate objectives

Keep company goals and customer expectations in mind when completing daily tasks

Job Qualifications and Competencies

Successful completion of training course

Ability to work all shifts, all days including nights, weekends, holidays

Ability to work outside in all weather conditions

Ability to lift 70 pounds

Preferred Qualifications

Previous employment as a front‑line customer service provider

Basic knowledge of computer applications and programs

Use of telephones, computers, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$15.25/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.