Customer Service, Agent Cross Functional (Part-Time)

Piedmont Airlines, Inc.; Santa Rosa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent for our Ground Handling Department in Santa Rosa, CA. This role involves assisting passengers, operating the Jetway, and coordinating boarding while ensuring safety and efficiency in all weather conditions.

Candidates must complete the training course, lift up to 70 pounds, and work outdoors. The position demands strong communication, teamwork, and flexibility across all shifts, including weekends and holidays.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and assist with wheelchairs/unaccompanied minors.
• Operate the Jetway and guide/park aircraft.
• Load/unload baggage and cargo; operate service vehicles and equipment.
• Provide excellent customer service and teamwork to meet corporate objectives.

Skills

Customer service

Communication

Multitask

Teamwork

Education

High school diploma or GED

Tools

Computer basics

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.Essential Duties:Assist passengers in boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs and unaccompanied minorsChange customer flight itinerary and seat assignments as requiredOperate the JetwayLoad and unload baggage and cargoOperate motorized service vehicles and equipmentGuide and park aircraftPerform cabin maintenance tasksWork together as a team to provide excellent customer service and meet corporate objectivesJob Qualifications and Competencies:Successful completion of training courseAbility to meet company goals and customer expectations in a high energy environmentEffective communication skillsAbility to organize, prioritize, and multitaskPreferred Qualifications:Previous airline experiencePrevious employment as a front-line customer service providerBasic knowledge of computer applications and programsWork Environment:Use of computers, telephones, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularlyAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$22.34/HourlyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:September 29, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.