Customer Service Attendant - Aventura Market

Graziano's Group; Florida; On-site; USD 17,000 - 28,000; Full time

Job summary

Graziano's Group is hiring a friendly server to greet guests, take orders, and process payments in a fast-paced dining environment. You will ensure guest satisfaction, deliver food and beverages, and maintain clean dining areas.

Role requires prior serving experience and completion of a restaurant training course, with availability for early mornings, evenings, weekends, and holidays. On-site position in Florida.

Qualifications

• Previous server experience preferred.
• Must successfully complete a restaurants training course.
• Availability to work early mornings, evenings, weekends and holidays.

Responsibilities

• Greet incoming customers, answer questions, and take orders.
• Receive payments by cash, check, credit cards, vouchers, or debits.
• Issue refunds or credits with manager approval and handle complaints.
• Maintain clean and orderly checkout areas and dining spaces.
• Deliver food and beverages to tables and assist kitchen as needed.
• Ensure accuracy of orders and resolve any issues with guests.

Skills

Interpersonal skills

Customer service

POS systems

Communication

Education

Restaurant training course

Tools

Point-of-Sale systems

Job description

Responsibilities

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative‑taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Job Summary

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative‑taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Well‑organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point‑of‑sale systems.

Education And Experience

• Previous experience as a server preferred.
• Must successfully complete restaurants training course.

Physical Requirements

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• Must be available to work early mornings, evenings, weekends, and holidays.