Customer Service Attendant

Citadel Pacific Ltd.; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonuses

Health benefits

Job summary

A leading fuel services company in the United States is seeking a Customer Service Attendant to provide efficient service at the forecourt and in the shop. Responsibilities include assisting customers with fueling, handling cash transactions, and ensuring compliance with health and safety standards. The ideal candidate will have a High School Diploma and relevant certifications. This role offers a competitive rewards package, including potential bonuses based on performance.

Qualifications

• High School Diploma or equivalent is required.
• Certification in Alcohol Management and Food Establishment is needed.

Responsibilities

• Provide quality customer service on the forecourt and in the shop.
• Assist customers with vehicle fueling and free services.
• Manage customer complaints and secure cash transactions.
• Assist with proper receiving of fuel deliveries, when required.
• Active use of the Basic Service Steps on the forecourt and other site checklists.
• Comply with HSSE and Food Safety standards.
• Respond to site emergencies and participate in mandatory training, drills and exercises.
• Active selling of all products.
• Conduct housekeeping and merchandising.
• Secure cash and all other forms of payment received from customers.
• Manage customer complaints in a positive and action oriented way.
• Support the Shift Leader and Station Supervisor with all station goals, initiatives and policies.

Skills

Customer service

Cash handling

Health and safety compliance

Effective communication

Education

High School Diploma or GED

Alcohol Management Certification

Job description

The Customer Service Attendant (CSA) role involves providing efficient and friendly service to customers, both on the forecourt and in the shop. CSAs ensure excellent standards of housekeeping, cleanliness, and quality of product are maintained.

CSAs are expected to competently complete all sales transactions and are accountable for cash control and security of customer payment methods from the forecourt and to and from the shop. In addition, CSAs are expected to complete all tasks for the Company within the stated Health, Safety, Security and Environment policies and guidelines.

Responsibilities

The Employee will:

• Provide quality customer service on the forecourt and in the shop
• Offer assistance to customers with fueling of vehicles, and safely perform proper fueling procedures when requested/allowed, in a timely manner
• Assist customers with free services, including air and water facilities and windshield wash when requested
• Assist with proper receiving of fuel deliveries, when required
• Active use of the Basic Service Steps on the forecourt, and other site checklists
• Comply with HSSE (Health, Safety, Security and Environment) and Food Safety standards
• Respond to site emergencies and participate in mandatory training, drills and exercises.
• Active selling of all products
• Conduct housekeeping and merchandising
• Secure cash and all other forms of payment received from customers
• Manage customer complaints in a positive and action oriented way
• Support the Shift Leader and Station Supervisor with all station goals, initiatives and policies

Required Qualifications, Capabilities, And Skills

• High School Diploma, GED, or equivalent
• Current certificate in techniques of Alcohol Management and Eating & Drinking/ Food Establishment Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is exposed to outside weather conditions.

About IP&E

IP&E Holdings, LLC. owns and operates retail, commercial, and distribution assets across the islands of Guam, Saipan, and the Republic of Palau. The activities of the company include logistics, retail service station and terminal operations, as well as distribution of commercial, aviation and marine fuels, and lubricants in the North Pacific region. IP&E has the rights to sell Shell-branded retail products through a licensing agreement with Shell. The company also launched its own high end convenience store brand called FOODY’s which has been very successful. The company’s vision is to lead the Micronesian petroleum industry by providing the highest quality products and services available. The company continues to win customers by demonstrating a commitment not only to safety and reliability, but also to flexibility to make adjustments in the local market.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IP&E is a Drug Free Workplace.