Customer Service Associates

Palmer Companies, Inc.; Sioux Falls (SD); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

PTO

Hybrid work environment

Job summary

Palmer Companies, Inc. is seeking Customer Service Associates to support health insurance members, providers, and stakeholders. You’ll be the voice of guidance for benefits and claims, resolving concerns and delivering exceptional experiences.

In a fast-paced environment, you will research issues, educate customers on next steps, and maintain accurate records while promoting self-service tools. This role offers a hybrid work model and a strong emphasis on teamwork and development.

Qualifications

• High School Diploma or GED required.
• 1 year of customer-facing experience in areas such as customer service, retail, healthcare, caregiving, or education/teaching.
• Strong ability to build professional relationships through active listening, empathy, and problem-solving.
• Basic computer proficiency and ability to navigate multiple applications and web-based systems.
• Excellent verbal and written communication with attention to detail.
• Strong critical thinking, problem-solving, and ability to stay composed under pressure.
• Ability to work well in a team and meet performance metrics.
• Flexibility to learn additional lines of business as needed.

Responsibilities

• Handle inbound calls from members, providers, and stakeholders with a focus on first-call resolution.
• Respond to inquiries about health insurance benefits, claims, billing, and plan questions.
• Research and resolve claim-related issues; educate customers on next steps and solutions.
• Build positive relationships through active listening, empathy, and proactive problem-solving.
• Maintain accurate customer records by documenting interactions, updates, resolutions, and follow-ups.
• Promote and guide customers to self-service tools and resources.
• Meet quality, productivity, and attendance standards and participate in training and team meetings.

Skills

Customer service

Active listening

Empathy

Communication

Time management

Multitasking

Team collaboration

Math skills

AI tools experience

Education

High School Diploma or GED

Tools

AI tools

Job description

Are you passionate about helping others and delivering exceptional customer service? We're looking for Customer Service Associates who are eager to serve as trusted partners for health insurance members, providers, and other stakeholders.

In this role, you'll be the voice of support and guidance for customers navigating their health insurance benefits and claims. While some situations may be complex, you'll be empowered to make a meaningful impact by providing accurate information, resolving concerns, and creating positive customer experiences.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in helping people, we'd love to hear from you.

Work Model:

• Hybrid

What You Will Do:

• Deliver exceptional customer service by handling inbound calls from members, providers, and other stakeholders while striving for first-call resolution
• Respond accurately and professionally to inquiries regarding health insurance benefits, claims, billing, and other plan-related questions
• Research, analyze, and resolve claim-related issues while educating customers on next steps and available solutions
• Build positive relationships through active listening, empathy, and proactive problem-solving to meet customer needs
• Maintain accurate customer records by documenting interactions, updates, resolutions, and follow-up activities in company systems
• Promote self-service tools and resources, helping customers better understand and manage their healthcare benefits and costs
• Meet quality, productivity, and attendance standards while participating in training, team meetings, and continuous learning opportunities

What You Will Need to Be Successful:

• High School Diploma or GED
• Minimum of 1 year of customer-facing experience in areas such as:
  • Customer service
  • Retail
  • Healthcare
  • Caregiving
  • Education/teaching
  • Service-related environments
• Strong ability to build professional relationships through active listening, empathy, and problem-solving
• Basic computer proficiency, including navigating multiple applications and web-based systems
• Excellent verbal and written communication skills with strong attention to detail
• Strong critical thinking and problem-solving abilities
• Ability to handle challenging situations professionally while maintaining composure and confidence
• Effective time-management and multitasking skills
• Ability to collaborate and work successfully within a team environment
• Basic math skills, including addition, subtraction, and multiplication
• Flexibility to learn additional lines of business as needed
• Ability to attend in-office meetings, training sessions, and team events when requested
• Experience using AI tools and technology, including the ability to evaluate and validate information for accuracy and quality (preferred)
• Experience working in a structured environment with schedule adherence and performance metrics (preferred)
• Previous health insurance, healthcare, or related industry experience (preferred)

Benefits Overview:

• Health, dental, and vision insurance
• 401k
• PTO
• Hybrid work environment offering flexibility and collaboration
• Opportunity to make a meaningful impact on customers' healthcare experiences
• Comprehensive training and professional development
• Supportive, team-oriented culture
• Stable Monday-Friday schedule with no weekends
• $20.00 - $23.00 per hour

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