Customer Service Associate - The Toro Company

The Toro Company; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Onsite café

Caribou Coffee attached

Wellness resources

Volunteer hours

Competitive total rewards

Job summary

The Toro Company is seeking a Customer Service Associate to deliver frontline support to dealers, distributors and business customers. You will enter and maintain orders, handle inquiries, process returns and credits, and document interactions in Salesforce to ensure accurate records.

You will work in a professional office setting at Toro's Bloomington, MN facility with potential remote days after training; strong data entry, communication skills and proficiency in Microsoft Office are essential

Qualifications

• High school education or GED required.
• Strong data entry and system navigation skills with proficiency in Microsoft Office.
• Excellent written and verbal communication to interact with customers via phone, email and in person.
• Tactful in conflict resolution situations.
• Ability to manage large workload with multitasking and prioritization.
• Punctuality and reliable attendance to support the team and customers.

Responsibilities

• Serve as primary contact for dealers, distributors, and business customers via phone, email, and other channels.
• Support order services activities including account maintenance and order expediting.
• Enter and maintain customer orders; process changes, returns, credits, and claims.
• Provide timely information on order status, shipment tracking, product availability, and policies.
• Document interactions in Salesforce for accurate records and issue handling.
• Assist with part identification, pricing, availability, and related research.
• Research and resolve order/shipment/account/service issues and route complex items to the appropriate team.
• Maintain and improve team process documentation.

Skills

Data entry

System navigation

Written and verbal communication

Conflict resolution

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Who Are We?

The Toro Company is a Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

The Customer Service Associate provides frontline customer support primarily to dealers, distributors, and other business customers across Toro and Exmark. The role is responsible for order entry and maintenance, customer inquiries, parts research, claims support, and research and resolution of order-related issues. Working across internal teams, locations, and systems, the associate provides accurate information, coordinates next steps, and documents and routes issues requiring additional or specialized support to the appropriate team.

What Will You Do?

• Serve as a primary point of contact for dealers, distributors, and other business customers through phone, email, and other communication channels.
• Support recurring Order Services activities, including account maintenance, order exception monitoring and expediting, departmental projects, and other assigned responsibilities as business needs require.
• Enter and maintain customer orders and process related requests, including order changes, returns, credits, and claims.
• Provide timely and accurate information regarding order status, shipment tracking, product availability, and applicable policies and procedures.
• Document customer interactions, actions, and updates in Salesforce to maintain accurate records and support effective issue handling.
• Assist with part identification, pricing, availability, interchangeability, and related research using established systems, reference materials, and other resources.
• Research and resolve order, shipment, account, and service-related issues when possible; document and route issues requiring specialized support to the appropriate department or location.
• Use and maintain team process documentation, identifying gaps and communicating needed updates to leadership to support clear and consistent procedures.

What Do You Need?

• High school education or GED required
• Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs
• Excellent written and verbal communication skills to effectively and diplomatically interact with and manage customer needs via phone, email and face to face (internal and external)
• Tactful in conflict resolution situations
• Ability to manage large workload utilizing multi-tasking, prioritization and organizing skills
• Must be able to work effectively in high pressure situations in a fast-paced environment
• Ability to make a valuable contribution to team objectives
• Must be punctual and demonstrate reliable attendance to support the team and customers

Other Job-Related Components

• This position is based at Toro's Bloomington, Minnesota facility. Following successful completion of training and subject to department eligibility and performance expectations, employees may be eligible to work remotely up to two days per week.
• Department coverage hours are 7:30 AM to 5:00 PM, Monday through Friday. Individual work schedules are established based on business and coverage needs.
• Work is performed in a professional office environment with standard lighting, temperature, and noise levels common to administrative and operations settings. The role primarily involves computer-based work and customer interaction by phone and email.

What Can We Give You?

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the hourly pay range is between $20 - $25. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the dailypay app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.