Customer Service Associate - Temporary

Walgreens; Winter Haven (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Associate who engages customers and ensures a positive experience. Responsibilities include processing transactions, maintaining store cleanliness, and assisting with inventory. The ideal candidate is fluent in English and has flexible availability. Join a team that values customer satisfaction and teamwork.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers with greetings and assistance.
• Registers customer purchases and handles cash.
• Maintains cleanliness of the store.
• Completes assigned tasks as required.

Skills

Customer Engagement

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed by the store manager or shift leader.
• Implements asset protection procedures to identify and minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food product placement and stock rotation, following policies for raw and cooked foods.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web order pick-up responsibilities, monitoring and fulfilling orders, and delivering them to customers.
• Ensures the store remains clean, neat, and orderly.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as required.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience working with Walgreens preferred.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including disability and veterans.

The actual compensation depends on various factors such as location, skills, education, and experience. The role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour