Customer Service Associate - Temporary

Walgreens; Oldsmar (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail, Walgreens, is seeking customer service representatives to enhance customer experiences in their Oldsmar location. The role involves engaging with customers, processing transactions, and maintaining store operations. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction, with flexible availability required.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes payments, handles returns, and maintains store cleanliness.
• Attends training sessions and completes required learning modules.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges.
• Keeps counters and shelves clean, well merchandised, and takes inventory.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays and completes resets as directed.
• Assists with product placement, stock rotation, and inventory management.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos and promotional products.
• Handles web order pick-up and delivery responsibilities.
• Assists with store cleanliness and appearance.
• Adheres to company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects.

Training & Personal Development

• Attends training sessions and completes required learning modules.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.