Customer Service Associate - Temporary

Walgreens; Morris (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking customer service associates to enhance customer experiences in their Morris store. Responsibilities include engaging customers, managing transactions, and maintaining store displays. Ideal candidates will possess retail experience and a customer-focused mindset, with flexibility to work various hours.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and providing assistance.
• Handles transactions at the cash register efficiently.
• Maintains store cleanliness and complies with company policies.

Skills

Customer service

Interpersonal skills

Attention to detail

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies (e.g., raw foods on bottom shelves, FIFO method).
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional photo products.
• Handles web pick-up orders, monitors, fills, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows all policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management.

Basic Qualifications

• Fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience working at Walgreens is a plus.

Note for San Francisco applicants: We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are an Equal Opportunity Employer, including for disability and veterans.

The actual compensation will depend on factors such as location, skills, education, and experience. This position remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour