Customer Service Associate - Temporary

Walgreens; Glendale (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking motivated individuals for customer service roles in Glendale, Wisconsin. Candidates will engage with customers, handle transactions, and maintain store operations while ensuring a positive shopping experience. The role requires flexibility and provides opportunities for development in a dynamic environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and maintains store appearance.
• Attends training sessions as directed.

Skills

Customer Engagement

Problem Solving

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with product placement and stock rotation, following store policies.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web pick-up orders, monitors, fills, and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all policies and procedures, maintaining respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Previous experience with Walgreens is preferred.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance.

An Equal Opportunity Employer, including disability/veterans.

The actual salary depends on factors like location, skills, education, and experience. This position remains open until filled. Benefits details can be found at jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour