Customer Service Associate - Temporary

Walgreens; Des Moines (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company seeks motivated individuals for customer service roles. Responsibilities include engaging with customers, efficiently handling transactions, and maintaining store presentation. Ideal candidates possess strong interpersonal skills, a willingness to work flexible hours, and retail experience is preferred.

Qualifications

• Fluent in English reading, writing, and speaking.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and assists with products and services.
• Handles transactions at the cash register and maintains store cleanliness.
• Models customer service best practices.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including cash collection, change distribution, voids, returns, rain checks, refunds, and exchanges.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies for raw and cooked foods.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pick-up responsibilities and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as assigned.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience with Walgreens is a plus.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

The actual salary will depend on factors such as location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour