Customer Service Associate - Temporary

Walgreens; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated Customer Service Associate. This role involves engaging with customers, processing transactions, and maintaining store operations. Ideal candidates will demonstrate excellent customer service skills and a commitment to providing a positive shopping experience. Flexibility in working hours is essential, as the position may require evenings and weekends.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes sales transactions and maintains accurate records.
• Ensures compliance with laws regarding regulated products.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes sales transactions on the assigned cash register, handles cash, refunds, exchanges, and maintains accurate records.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and assists with pricing and stocking merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as instructed.
• Assists with food product placement and stock rotation, following safety and quality policies.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups, monitors orders, and delivers to customers.
• Maintains store cleanliness and appearance, both interior and exterior.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.