Customer Service Associate - Temporary

Walgreens; Broadlands (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, providing exceptional service, and managing sales transactions efficiently. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values your contributions and offers flexible hours to accommodate your lifestyle. Be part of a company that prioritizes customer satisfaction and fosters personal development through training and support.

Qualifications

• Fluent in English, capable of providing excellent customer service.
• Ability to handle transactions accurately and efficiently.

Responsibilities

• Models and delivers a distinctive customer experience.
• Handles sales transactions and maintains store cleanliness.
• Engages with customers and resolves issues effectively.

Skills

Customer Service

Sales Transactions

Inventory Management

Communication Skills

Education

High School Diploma

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service to customers.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions accurately, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal setups.
• Assists with food product placement, stock rotation, and restocking.
• Operates store systems and equipment effectively.
• Provides photo area services, including digital passport photos and promotional products.
• Handles web pick-up responsibilities, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows company policies and maintains respectful relationships with coworkers.
• Completes special assignments and tasks as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional requirements:

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.