Customer Service Associate - Temporary

Walgreens; Belcamp (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Associate in Belcamp, MD. The role involves greeting customers, providing assistance, processing transactions, and ensuring a clean and organized store environment. Ideal candidates should possess strong communication skills and be willing to work flexible hours.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Engages customers and resolves their issues.
• Registers purchases, processes transactions, and handles returns.
• Maintains store appearance and inventory.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs as requested by the manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Note: For San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are an Equal Opportunity Employer, including disability/veterans.

The actual compensation will depend on various factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, visit jobs.walgreens.com/benefits. If you cannot click the link, copy and paste the URL into your browser.

Salary Range: $15 - $17.5 / Hourly