Customer Service Associate - Temporary

Walgreens; Baltimore Highlands (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. This role involves engaging with customers, processing transactions, and ensuring a welcoming environment. The ideal candidate will be skilled in communication and problem-solving, ready to assist customers with their needs while maintaining store operations. If you're passionate about providing top-notch service and thrive in a dynamic retail environment, this opportunity is perfect for you.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Maintains store cleanliness and assists with inventory.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges as needed, and handles cash and change accurately.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management.
• Implements asset protection procedures to identify and minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food item separation and product placement following store policies, using FIFO method for stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web order pick-up responsibilities, including monitoring, filling, and delivering orders.
• Assists with store upkeep to ensure a clean and orderly environment.
• Follows all company policies and maintains respectful coworker relationships.
• Completes special assignments and additional tasks as assigned.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.