Customer Service Associate - Temporary

Walgreens; Avon Lake (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail services seeks to enhance its customer engagement by hiring a representative who provides friendly and efficient service. The ideal candidate will develop respected customer relationships, handle cash transactions, and maintain store standards. Flexibility is key as various shifts, including evenings and weekends, are required.

Benefits

Flexible hours

Training and personal development

Employee benefits

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.
• At least six months of retail experience preferred.

Responsibilities

• Greets customers and resolves issues for a positive experience.
• Handles transactions, including cash, returns, and exchanges.
• Maintains store cleanliness and manages product displays.

Skills

Customer service

Communication

Flexibility

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Maintains counters and shelves, takes inventory, and ensures proper pricing and merchandising as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation, following safety and policy guidelines.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional products.
• Assumes responsibilities for web order pickup and delivery.
• Maintains store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

Basic Qualifications

• Fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Previous experience with Walgreens preferred.

Note for San Francisco applicants: We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are an Equal Opportunity Employer, including disability/veterans.

The offered salary will depend on various factors including location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.5 per hour