Customer Service Associate - Temporary

Walgreens; Atlanta (GA); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you can make a difference in customer experiences. This role is perfect for those who thrive in dynamic environments and enjoy engaging with customers. You'll provide exceptional service, assist with product recommendations, and ensure the store is well-maintained. With opportunities for personal development and a flexible schedule, this position is ideal for individuals looking to grow their skills in a supportive atmosphere. If you're passionate about delivering delightful customer experiences, this is the perfect opportunity for you.

Qualifications

• Fluency in English for effective communication with customers.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engaging customers with friendly service and resolving issues.
• Maintaining store cleanliness and merchandising products effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Education

High School Diploma

Tools

Cash Register

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring the store is clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs as requested by the manager or as assigned by corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.