Customer Service Associate - Richmond, VA

VetJobs; Centennial (CO); On-site; USD 37,000 - 62,000; Full time

Job summary

Travelers is hiring for a customer experience role in Centennial, CO. The position involves handling inquiries from customers and partners via calls, email, and chat, with a focus on delivering accurate information and a positive experience.

The role offers a starting base salary with full benefits, training during onboarding, and opportunities for quarterly incentive awards. Schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m. with a future similar pattern after training.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication skills.
• Proficiency navigating multiple systems and technology.
• Ability to analyze information and make informed decisions.
• Organizational and time management skills in a fast-paced environment.
• Flexibility and resiliency to navigate change.
• Desire to continuously acquire new skills and knowledge.

Responsibilities

• Handle inbound inquiries from external customers and/or internal partners via calls, emails, chats and other methods.
• Educate and respond to customers accurately and efficiently using product, systems and business knowledge.
• Document information accurately following guidelines.
• Complete applicable new hire training and support departmental projects.

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Experience, Customer Service, Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $37,400.00 - $61,600.00

Schedule Details

During training, your schedule will fall between the hours of 8:00 a.m. - 5:00 p.m. Monday - Friday.

Your schedule following training will fall between the hours of 8:00 a.m. – 5:00 p.m. Monday through Friday.

The target start date is October 19, 2026.

Pay Details

This position offers a starting base salary of $46,500

• Eligible for Full Benefits on day one of employment.
• Quarterly financial awards are offered, based on performance.

What Will You Do?

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Prior customer service experience.
• Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
• Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
• Ability to analyze information and think critically to make informed decisions.
• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
• Flexibility and resiliency to navigate change.
• Desire to continuously acquire new skills and knowledge.

What is a Must Have?

• High school diploma or GED.

City

Centennial

State

Colorado