Bilingual Customer Service Associate - Spokane Valley, WA

VetJobs; Spokane Valley (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

Travelers Insurance in Spokane Valley, WA is seeking a Customer Service Associate to handle a high volume of inquiries from customers, agents and partners with professionalism and empathy. You will learn product, systems and processes to resolve questions and educate customers, while maintaining accurate documentation.

The role requires strong communication skills in English and Spanish, and a high school diploma or GED.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication.
• Ability to navigate multiple systems while assisting customers.

Responsibilities

• Handle a high volume of customer inquiries via inbound calls, emails, chats and/or other methods.
• Provide accurate information and resolve customer needs with empathy.
• Document interactions and follow defined procedures.
• Support departmental projects and initiatives as needed.

Skills

Customer service

Bilingual English/Spanish

Education

High School/GED

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Who Are We?

Taking care of our customers, our communities and each other. That is the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$39,200.00 - $64,700.00

Target Openings

5

What Is the Opportunity?

Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

What Will You Do?

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Auto req ID

481652BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Prior customer service experience.
• Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
• Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
• Ability to analyze information and think critically to make informed decisions.
• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
• Flexibility and resiliency to navigate change.
• Desire to continuously acquire new skills and knowledge.

What is a Must Have?

• High school diploma or GED.
• Fluent in English and Spanish language.

City

Spokane Valley

State

Washington

Job Category

Customer Service

Job Code

Ins Insurance

Affiliate Sponsor

Travelers Insurance

Salary Range

$30,000-$45,000