Customer Service Associate Representative - Accredo -Hybrid

cigna; Honolulu (HI); Hybrid; USD 23,000 - 26,000; Full time

Job summary

The Cigna Group is seeking a Patient Care Advocate based in Hawaii, offering a hybrid schedule with 3 days working from home and 2 days on-site. The role focuses on empathetic, high-quality customer service to help patients understand their pharmacy benefits and resolve inquiries.

Required are a high school diploma and strong communication skills, with preference for call center and medical insurance experience. The position pays hourly and may include an annual bonus.

Qualifications

• High School Diploma or GED required.
• 1 year call center experience preferred.
• 1 year medical insurance or pharmacy experience preferred.
• General PC knowledge including Microsoft Office and Outlook.
• Excellent communication skills (verbal and written).
• Empathetic and genuine customer service skills.

Responsibilities

• Assist patients in understanding their pharmacy benefits using training and team support.
• Use active listening to address patient questions and document interactions.
• Assist with prescription refills, scheduling shipments and addressing billing questions.

Education

High School Diploma / GED

Tools

Microsoft Office

Microsoft Outlook

Job description

Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Responsibilities:

• Assist patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.
• Use expert listening skills to address patient questions and concerns empathetically and document all interactions.
• Assisting patients with prescription refills, scheduling shipments and addressing billing questions.

Requirements:

• High School Diploma / GED required
• 1 year of relevant call center experience preferred
• 1 year Previous medical insurance or pharmacy experience preferred
• General PC knowledge including Microsoft Office and outlook
• Excellent communication skills (verbal and written)
• Empathetic and genuine customer service skills

*Must live in Hawaii to be considered

*Work from home 3 days & work on Site 2 days per week

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.