Customer Service Representative - Accredo - Remote

cigna; Missouri; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Accredo, a division of The Cigna Group, is seeking a Customer Service Representative in Missouri to handle high volumes of inbound calls from patients regarding prescriptions. The role requires Missouri residency, eligibility documentation, and a Missouri Pharmacy Technician License.

Responsibilities include documenting inquiries, explaining enrollment criteria, and contacting callers for clarification on program guidelines. Flexible scheduling within 7am–8pm CST, Monday–Friday, is required.

Qualifications

• High school diploma or GED required.
• Ability to obtain and retain Missouri state Pharmacy Technician License.
• 1+ years of experience in the medical field preferred.
• 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred.
• Proficiency with Microsoft Office (Excel, Outlook & Word) required.
• Ability to work a flexible schedule within 7am-8pm CST M-F.

Responsibilities

• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner.
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system.
• Maintain accurate and complete documentation and system records of all inquiries.
• Enter and interpret program materials to determine enrollment criteria and explain requirements to callers.
• Report allergy, adverse events, or duplicate therapy warnings to the proper group.
• Place outbound phone calls for clarification on issues involving program or pharmacy guidelines.

Skills

Communication skills

Fast learner

Education

Missouri Pharmacy Technician License

High school diploma or GED

Tools

Microsoft Office

Job description

MUST live in MISSOURI within commute to 70 & N. Hanley, St. Louis, MO.

Do you want to Drive Growth and Improve Lives? Accredo, a division of The Cigna Group is looking for a Customer Service Representative who will be responsible for handling a high volume of inbound calls assisting patients with their prescription medications.

How you'll make a difference:

• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines

What you'll need to succeed:

• High school degree or GED required.
• Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required
• 1+ years of experience in the medical field preferred
• 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred
• Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
• Ability and willingness to work a flexible schedule to cover peak times (within operational hours: 7am-8pm CST M-F) required
• Excellent written and verbal communication skills
• Ability to learn quickly, maintain accurate information, adapt in a fast -paced changing environment and make decisions with minimal supervision

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.